Overview/Description It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL® certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL® certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL®...

Overview/Description A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL® Framework. Specifically, this course introduces the ITIL® Service Life Cycle and the five stages within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition, Service Operation, and Continual...

Overview/Description There is no magic wand that sales professionals can use to gain access to decision makers. Each business and individual is different, and your level of access will also be different depending on the situation. This Challenge Series exercise explores how to gain access to customer contacts in three separate situations. The learner plays the role of a sales professional at a software company offering innovation mapping software. Target Audience Experienced sales professionals who wish to improve their ability to access decision makers using various methods and strategies...

Overview/Description Properly managing a sales pipeline is a competency that sales professionals develop through practice, planning, and perseverance. It requires a unique blend of knowledge, skill, and attitude. Pipeline management also relies on you to interpret and understand the story that your sales tools and reports tell – and the trends that they illustrate. This Challenge Series exercise asks you to demonstrate these pipeline management competencies as you analyze both historical and planned sales activity. You'll take the role of a sales professional reviewing your pipeline with a...