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Overview/Description
Skillsoft Mentors are available to help students with their studies for the ITIL Foundation exam. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.* This asset is aligned to the ITIL 2011 Edition publications.
Target Audience
Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
Prerequisites
Familiarity with the exam objectives listed below and skills and competencies being measured in the...
Overview/Description
The most successful negotiators strive to achieve win-win results. This Challenge Series exercise explores the obstacles to negotiation and the various techniques that can be used to reach a collaborative solution.
Target Audience
Professionals in non-managerial roles who wish to enhance their negotiation skills and knowledge
Expected Duration (hours)
0.2
Lesson ObjectivesNegotiating Contract Terms
Overview/Description
What skills make you a successful negotiator? Is it eloquence, cunning? Being quick-witted and fast talking? These skills may help in some situations, but effective negotiating always requires preparation, empathy, patience, and a sincere effort to reach an agreement that benefits both sides. In this Challenge Series product, you play the role of a sales professional negotiating with a customer. The customer throws up some challenges, which you must address effectively in order to arrive at a workable arrangement.
Target Audience
Experienced sales professionals who wish...
Overview/Description
Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable sales agreements with your customers. It focuses on the preparation stage of the process: setting clear objectives, prioritizing your concessions, and preparing thoroughly before you initiate negotiations. And it shows you how to conduct research in...
Overview/Description
One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who doesn't trust you, and negotiation tactics designed to force your price down. It also covers strategies for overcoming each of these barriers, and it provides an opportunity to practice the strategies in a realistic simulation.
Target Audience...
Overview/Description
Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions on how to use concessions to achieve agreement during a sales negotiation. It covers guidelines for when to stand your ground and when to give ground, and you'll also have a chance to practice your negotiation skills in a realistic simulation...
Overview/Description
Compensation plans feature various pros and cons. This challenge focuses on selecting the best payout plan for compensating sales representatives.
Expected Duration (hours)
0.2
Lesson ObjectivesPerformance Payout Plans
Overview/Description
Using direct mail to generate leads for complex sales requires careful planning. This Business Impact examines what's involved.
Expected Duration (hours)
0.1
Lesson ObjectivesPlanning Direct Mail to Generate Leads for Complex Sales
Overview/Description
Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective sales presentations that will resonate with your target audience. You will learn techniques for negotiating during a sale, handling objections, and successfully closing a sale.
Target Audience
Anyone who wants to...
Overview/Description
When it's time to implement a solution you've sold, your customer will expect you to bring your ideas for action, communication, and contingency planning. By delivering a smooth implementation experience that goes according to plan, you'll continue to earn the trust and goodwill of your customer, and lay the groundwork for expanding the relationship in the future. In this Challenge Series exercise, you play the role of a senior sales professional preparing to guide an important new customer through the implementation of your product.
Target Audience
Experienced sales...