Overview/Description Gaining knowledge and insight about your competitors is essential in helping you differentiate your solution. But knowledge is not enough. You have to be able to communicate that knowledge skillfully in the sales conversation. This Business Impact explores tactics for communicating effectively about the competition. Target Audience Experienced sales professionals who wish to improve their skills at communicating about competitors during sales conversations Expected Duration (hours) 0.1 Lesson ObjectivesTalking about the Competition

Overview/Description This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer relationships are everything – and communication is king! Many customer problems are caused by communication breakdowns. This course explores how to avoid...

Overview/Description The agriculture industry supplies a wide variety of food products and plant-derived renewable energy sources globally. With several subsidiary industries connected to and depending upon the agriculture industry, it continues to be one of the largest industries in the world and one of the most important for human existence. It's also one of the most vulnerable to changes in economic and political climate, market dynamics, and weather adversities. Growth in global demand over recent years has outpaced supply throughout the world, resulting in spiraling food prices. With...

Overview/Description Historically, the automotive industry has been a driver of economic activity in many economies. However, the industry has gone through some dramatic changes in the last few years as major manufacturers and suppliers have had to reorganize themselves to meet changing needs and expectations. In the unrelenting push for lower costs and operational efficiency, automotive companies are finding themselves in a fiercely competitive global marketplace. The industry continues to reinvent itself by improving manufacturing processes, introducing new vehicles, and incorporating green...