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Overview/Description
Despite having similar goals, sales and marketing are often at odds. This impact explores how to improve relationships between the two divisions.
Target Audience
Salespeople whose job it is to personally sell products or services in a professional, corporate, capacity, along with those in training for such roles.
Expected Duration (hours)
0.1
Lesson ObjectivesSales and Marketing: Two Sides of the Same Coin?
Overview/Description
Completing "large deal" sales typically requires a team approach. This Business Impact examines the roles involved with such an approach.
Target Audience
Salespeople whose job it is to personally sell products or services in a professional, corporate, capacity, along with those in training for such roles.
Expected Duration (hours)
0.1
Lesson ObjectivesSales Support Roles for Better Customer Interaction
Overview/Description
Selling with a seat-of-the-pants approach is a gamble. This Business Impact details an alternate approach.
Target Audience
Salespeople whose job it is to personally sell products or services in a professional, corporate, capacity, along with those in training for such roles.
Expected Duration (hours)
0.1
Lesson ObjectivesPlanning for Effective Selling
Overview/Description
Every company has its key players in the purchasing chain. However, position and title do not always indicate who has authorization to make purchasing decisions. Here we examine how to maximize sales opportunities by reaching the right audience.
Target Audience
Salespeople whose job it is to personally sell products or services in a professional, corporate, capacity, along with those in training for such roles.
Expected Duration (hours)
0.1
Lesson ObjectivesSelling to Key Players
Overview/Description
Trust may be a sales professional's most valuable asset. When present, it forms the bedrock of productive relationships. But when absent, it casts suspicion on every word spoken and action taken. This Challenge Series product explores strategies for building trust. You'll assume the role of a sales professional for a manufacturer of data collection devices.
Target Audience
Experienced sales professionals who wish to improve their ability to build, protect, and rebuild trust during the sales process
Expected Duration (hours)
0.2
Lesson ObjectivesSelling with Trust
Overview/Description
There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations â and specifically customer service leaders â to add value to a customer's experience by creating and implementing strong, clearly-defined service standards. To implement effective standards and strategies, it's crucial that you stay attuned to customer needs and expectations, building a dynamic, adaptive service strategy based on input such as market research and customer...
Overview/Description
For most sales professionals, prospecting for new customers and making those initial sales calls is a big part of their job. But that doesn't mean it's easy. Conducting prospecting calls is one of the most difficult skills to learn. Potential customers aren't always aware of their needs and often don't appreciate a stranger pointing out their problems. It's the job of the sales professional to recognize potential pain, approach each customer in a tactful and appropriate manner, determine the right solution, and present it in an engaging way that helps the customer make an...
Overview/Description
Today's sales professionals are trained to be effective purveyors of products and services. However, standalone sales often represent missed opportunities because customers rarely think beyond their immediate need. Solution selling is a consultative process where the sales professional becomes an invaluable resource to the customer. It's a method of addressing all the customer's needs â whether those needs are expressed or unexpressed â for today and into the future. In fact, solution selling is the development of a long-term relationship between the sales...
Overview/Description
One of the most difficult aspects of solution selling is managing active sales opportunities. Even though a need has already been expressed, there's a significant amount of research and planning required in order to determine the most effective way to approach the opportunity. This course provides a framework for dealing with active sales opportunities. The framework focuses on first qualifying opportunities in order to determine whether they're actually worth pursuing, and then diagnosing the customer's problem to determine the best solution. The course provides...
Overview/Description
Who are your target customers? What value propositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and has a significant impact on the success or failure of sales initiatives. This course explores the importance of strategic sales planning, including the benefits associated with developing sales strategies. It...