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Overview/Description
Six Sigma is a data-driven improvement program that focuses on process, product, and service quality and aims to reduce defects, variation, and costs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (Define, Measure, Analyze, Improve, and Control) and a number of qualitative and quantitative tools for achieving profitability, customer satisfaction, and quality-related organizational goals. This course will examine how Six Sigma helps organizations achieve their strategic goals. It introduces the key Six Sigma concepts and then moves on to discuss how...
Overview/Description
Six Sigma is used by practitioners for improvement projects in their organizations where both the DMAIC methodology and tools that reduce variation and product defects are applied. Lean is a continuous improvement initiative that aims to reduce waste and increase performance by streamlining processes. Lean tools are specifically useful for the Improve and Control stages of the Six Sigma DMAIC methodology. This course examines the complementary nature of Lean and Six Sigma. In this course, you'll learn about Six Sigma and its methodology, and then explore Lean and some...
Overview/Description
Six Sigma needs both effective leadership and teamwork to deliver promised results to an organization. It is important to understand the value that teamwork brings to a Six Sigma project and how team members can individually support the success of their projects. In this course, you will learn about Six Sigma team roles and responsibilities and aspects of communication, as well as tools used for effective communication and decision-making. This course is aligned to the ASQ Body of Knowledge and is designed to assist Yellow Belt candidates toward achieving their...
Overview/Description
Before a Six Sigma team can begin to improve an organization's processes, it must measure key performance indicators. By doing so, the team will be able to understand baseline performance and uncover problem areas. Key performance indicators are also useful in assessing the impact of changes and improvements on performance. Quality tools such as charts and diagrams enable the collection and visual presentation of information. In this course, you will learn how to create and use charts and diagrams that are commonly used by Six Sigma practitioners. The course covers...
Overview/Description
For a Six Sigma team to start an improvement project, it must measure key performance indicators through various metrics. These performance metrics can be applied to any industry or process and provide a wealth of information regarding the current state of the process and identify areas for improvement. The key performance metrics are also a useful tool in analyzing whether changes and improvements made to a process are, in fact, adding the desired performance and leading to a better customer experience. In this course, you will learn how to calculate and use the most...
Overview/Description
For a successful implementation of a Six Sigma improvement initiative the customer's preferences and business requirements must be captured. The Voice of the Customer is important for a project that aims to increase value and quality to the customers. The Voice of the Business is important when the project aims to improve internal efficiencies and productivity. The project selection process helps determine which projects are feasible and which provide the greatest benefit to the customer and the organization. It is important to identify who the project stakeholders are...
Overview/Description
Effective project management tools and techniques are critical for a successful Six Sigma improvement initiative. This course examines several tools that are used for planning during the Define phase of a project, such as the project charter, communication plan, work breakdown structure, and Gantt chart. You will also learn how to use several tools for monitoring, reviewing, and managing the project, including activity network diagrams, affinity diagrams, matrix charts, relations charts, tree diagrams and tollgate reviews. This course is aligned to the ASQ Body of...
Overview/Description
During the Measure stage of a project using the DMAIC methodology, performance-related data is summarized in a meaningful way using various statistical measures. This course provides a look at basic statistical tools used for measuring performance. It describes descriptive and inferential statistics as well as the concepts of central tendency and dispersion of data. The course describes the process of determining and interpreting central tendency measures such as mean, median, and mode. It also describes how to calculate and interpret dispersion metrics such as standard...
Overview/Description
During the Measure stage of the DMAIC methodology, a Six Sigma project team uses tools and techniques to measure process performance and gather data. These metrics are used to better understand the process, identify issues, and create performance benchmarks. This course introduces basic types of data, such as qualitative and quantitative data, as well as measurement scales. You will learn the elements of a data collection plan and how to use data collection tools, such as surveys and checklists. This course is aligned to the ASQ Body of Knowledge and is designed to...
Overview/Description
Lean is a continuous improvement initiative that streamlines processes and improves overall performance by identifying and eliminating waste and non-value-added activities. This course shows you how to use Lean tools, such as 5S, the eight wastes, and value stream analysis to identify and eliminate waste in service and manufacturing processes. You will also learn how to conduct a Failure Mode and Effects analysis (FMEA), which is a technique used to identify potential failures in a process and assess the risk they pose. This course is aligned to the ASQ Body of Knowledge...
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