Six Sigma Quality Tools

Overview/Description
Before a Six Sigma team can begin to improve an organization's processes, it must measure key performance indicators. By doing so, the team will be able to understand baseline performance and uncover problem areas. Key performance indicators are also useful in assessing the impact of changes and improvements on performance. Quality tools such as charts and diagrams enable the collection and visual presentation of information. In this course, you will learn how to create and use charts and diagrams that are commonly used by Six Sigma practitioners. The course covers Pareto charts, flowcharts, run charts, and cause and effect diagrams, check sheets, scatter diagrams, and histograms. This course is aligned to the ASQ Body of Knowledge and is designed to assist Yellow Belt candidates toward their certification and also to become productive members on their Six Sigma project teams.

Target Audience
Candidates seeking Six Sigma Yellow Belt certification and any other individuals involved in quality and process improvement at the organizational or departmental level

Prerequisites
None

Expected Duration (hours)
1.0

Lesson Objectives

Six Sigma Quality Tools

• recognize how quality tools are used during a Six Sigma project
• recognize when to use a Pareto chart
• sequence the steps for creating a Pareto chart
• recognize the activities involved in creating a process map flowchart
• apply decision rules to given run charts
• recognize how to use Six Sigma charts and graphical tools
• recognize activities involved in carrying out a root cause analysis
• recognize best practices for using a cause and effect diagram
• match types of check sheets with examples of when each type would be used
• match scatter diagrams with corresponding interpretations
• interpret a histogram
• use Six Sigma diagrams and check sheets