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Overview/Description
During the Analyze stage of a Six Sigma project, statistical data analysis is used to assess process performance and identify problem areas. The primary tool for presenting process data is the probability distribution graph, which is studied during data analysis. Another key type of analysis is root cause analysis, which uses tools such as 5 Whys, process mapping, relational matrix charts, and force-field analysis. In this course, you will learn about each area of analysis and the tools used. This course is aligned to the ASQ Body of Knowledge and is designed to assist...
Overview/Description
During the Improve stage of a project, specific tools allow a Six Sigma team to implement solutions to address the causes of an identified process issue. For example, a timely and productive application of kaizen allows an organization to eliminate waste, streamline processes, reduce costs, and create a Lean culture in the organization. Cost-benefit analysis is another important tool used to determine whether an improvement initiative is worthwhile or to select the best solution. In this course, you'll learn about some of the common Lean tools used in continuous...
Overview/Description
Mortgages and auto loans make up the majority of the loans at retail banks. Mortgage loan components include the principal, interest rate, mortgage term, amortization period, and repayment schedule. Individuals applying for mortgage applications are considered for credibility, down payment, and income or expense ratios. With an approved mortgage comes responsibilities for both the borrower or mortgagor, and the lender or mortgagee. Auto loans are similar to mortgages. Assets and liabilities, securities attached to the loan, credibility, the debt-to-income ratio, and the...
Overview/Description
Arguably, the most important system in retail and commercial banking is the payment and settlement system. Payment and settlement systems are made up of a series of rules, processes, software, and hardware for transferring funds between two parties. They could be individuals, companies, and other banks in various geographies. There are many types of transfers including online banking, automated clearinghouse system, pre-authorized debts, direct deposits, debit card purchase or payments, and electronic check processing. Also, there are wholesale payment systems that deal...
Overview/Description
Bank tellers are the face of retail and commercial banks. Even with the move to online and electronic banking, tellers represent the bank and their values. They promote financial products and services while ensuring accurate transactions that comply with bank policies and regulations. They often handle credit card payments and transactions, and would work with the various types of credit cards in the transaction process as they are very knowledgeable in the details and know the value of the cards to banks and consumers. This course examines the basic bank teller roles...
Overview/Description
There are many risks facing banks: home owners defaulting on mortgages, interest changes impacting the value of a bank's loans, human error, and natural disasters, among many others. One of the main categories of risk a bank faces is operational risk. This includes process-related risks, process execution and delivery risks, external and internal fraud risks, damage to asset risks, and business system risks. Another category of risk is credit risk, the likelihood that borrowers might not fulfill their contracts, and the value that could be recovered by the bank if a...
Overview/Description
Internal controls and banking technology rely on each other to mitigate risks, and at the same time, drive innovation in banking technology and services. Internal controls are used to achieve operational success by increasing efficiency, consistency, reporting accuracy, and compliance. Banking technology is constantly evolving to suit the needs of banks and their customers. An effective interrelation between internal controls and banking technology helps achieve operational success. This course covers the basics of internal bank control, including major internal...
Overview/Description
Robbery is the first thing that comes to mind when bank branch security is mentioned. However, bank security involves much more than just robbery prevention. Banks face a variety of security threats, including forces of nature, human error or failure, and fraud and information security threats, among others. Physical branch security measures play a critical role in a bank's security, as do specific responses to bank robberies. Establishing a fraud prevention strategy is vital for bank branch security, along with training and compliance considerations. This...
Overview/Description
The commodities and energy markets are generally considered to be some of the largest markets in existence. Every day billions of dollars of commodities such as oil, coal, gold, and sugar are bought and sold between various traders acting on behalf of producers, manufacturers, and financial institutions. The derivatives market has seen explosive growth around these markets over the decades. Although traditionally used by farmers and other manufacturers to protect themselves against price movements that would affect their profitability, derivatives are now widely used by...
Overview/Description
Futures contracts have long been used by the agriculture industry to eliminate the price risks associated with farming produce. This elimination of price risks, known as hedging, has become a common practice in today's markets. Trading in futures has moved beyond its agricultural origins and is now a modus operandi for numerous trading parties whose incentives are to either decrease the risk factor by hedging, or to make a profit through speculation. Futures contracts form a significant trading sector in the global financial system. They now trade on various commodities...