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Working for Your Inner Boss: Personal Accountability

Overview/Description Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or...

Working with Apps in Windows 8

Overview/Description Microsoft Windows 8 is the latest version of the Microsoft Windows PC desktop operating system. This version incorporates a default Windows 8 tablet-style interface and represents a significant upgrade from previous versions of Windows. The more conventional Windows 7 style desktop is still available as part of Windows 8, but with a number of upgrades. This course will introduce learners to the various ways they can use and manage apps in Windows 8. Specific topics include how to arrange apps and desktop applications on the screen, using Task Manager and the Windows Store...

Working with Contacts in Outlook 2010

Overview/Description By taking the time to create contacts in Outlook 2010, you can save yourself from having to type out full e-mail addresses every time you send a message, assign a task or send out meeting requests. You can further arrange contacts by creating contact groups that allow you to e-mail multiple contacts at once by only typing the group name. This course covers the multiple ways that contacts can be created, as well as how to modify existing contacts, and import and export contacts between Microsoft Outlook 2010 and Google Gmail. Target Audience A broad range of business users...

Working with Contacts in Outlook 2013

Overview/Description By taking the time to create contacts in Outlook 2013, you can save yourself from having to type out full e-mail addresses every time you send a message, assign a task or send out meeting requests. You can further arrange contacts by creating contact groups that allow you to e-mail multiple contacts at once by only typing the group name. This course covers the multiple ways that contacts and contact groups can be created, and covers how to manage contact information within the People folder in Outlook 2013. It also covers how to integrate contact information from a social...

Working with Databases, the Calendar, and the To Do List in Lotus Notes 7

Overview/Description To create and manage databases and to use the calendar, personal journal, and to do list for information management and scheduling Target Audience Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration Prerequisites Basic knowledge of computers, basic keyboard and word processing skills, and a basic familiarity with the Internet Expected Duration (hours) 2.9 Lesson ObjectivesWorking with Databases, the Calendar, and the To Do List in Lotus Notes 7 recognize the features of a Notes database and...

Working with Diagrams in Visio 2010

Overview/Description Visio 2010 provides a wide range of formatting and design options for creating vibrant diagrams using pre-drawn shapes and themes. Whether it’s an organizational chart, a floor plan or a network diagram Visio 2010 comes equipped with such tools. This course explores these features and demonstrates how to add apply and manipulate text, work with themes and backgrounds and how to design and format decorative elements of a diagram page. Target Audience Individuals and business users with basic computer literacy seeking proficiency in the use of Microsoft Visio 2010...

Working with Difficult People: Dealing with Micromanagers

Overview/Description Every office seems to have one – a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager and explains strategies for how to deal with a micromanager appropriately. Target Audience Individuals who want to develop or refresh their communications skills when working with difficult people Expected Duration (...

Working with Difficult People: How to Work with Aggressive People

Overview/Description Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course...

Working with Difficult People: How to Work with Manipulative People

Overview/Description Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides...

Working with Difficult People: How to Work with Negative People

Overview/Description For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common types...

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