Overview/Description Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in...

Overview/Description Microsoft Office Word 2007 has various design features that can be used to enhance your Word documents. These include Clip Art, SmartArt, WordArt, shapes, curves, lines, and diagrams to name a few. This course explains how to use Word 2007's Drawing Tools, including working with WordArt, AutoShapes, Pictures, Clip Art, and SmartArt. It also demonstrates the use of headers, footers, and page numbers as well as how to use document views available in Word 2007, and how to navigate using line numbers, and multiple windows. Target Audience Personnel at all levels of the...

Overview/Description Outlook 2010 provides default folders such as the Inbox, Deleted Items, and Sent Items to assist users in managing and organizing their e-mail messages. Sometimes these folders do not meet all of a user’s needs and additional folders need to be created. This course discusses the creation and management of additional folders in Outlook, as well as the creation of Search folders, which is a type of virtual folder used to automatically organize messages. The course covers how to use the Instant Search feature, which allows you to instantly find e-mail messages, and how to...

Overview/Description Lotus Notes 8 is a version of IBM's popular feature-rich messaging and collaboration software. Notes 8 ships with updated core features and powerful new capabilities to provide an enhanced user experience. This course discusses how to communicate with colleagues using the updated instant messaging features, and how to add and update e-mail contacts as well as instant messaging contacts. Also covered in this course is the new Lotus Notes blog feature which enables user to publish content to their own personal blogs. Target Audience Individuals using, or planning to use,...