Overview/Description Subforms and subreports allow you to display related data from separate sources in a single interface in Access 2010. This course will demonstrate how to use Access 2010 to create and use subforms and subreports. It also explores how to apply conditional formatting to tables, forms, and reports using the streamlined conditional Formatting Rules Manager. Target Audience A broad range of business users Expected Duration (hours) 1.0 Lesson ObjectivesSubforms, Subreports, and Conditional Formatting in Access 2010 create subforms set the default view of a subform create...

Overview/Description Six Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the basic concepts of descriptive statistics, such as measures of central tendency and dispersion, and their significance in Six Sigma data analysis. The course also shows...

Overview/Description The keys to success are creating a support culture that focuses on your customers' needs and building up your support team's skills and knowledge to provide that support. This course is intended to introduce the learner to the basic levels of service commitments, ethics, and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. This course helps to prepare learners to work in a customer support center or help desk environment. Target Audience...

Overview/Description As a Six Sigma project winds down, there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis, guidelines for developing training plans, and recommendations for...