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Rebuilding Trust

Overview/Description Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and ultimately the bottom line. How to rebuild trust once it's lost and maintain trust over time will also be addressed. Target Audience Anyone who wants to develop or refine their skills for developing and...

Receiving Feedback and Criticism

Overview/Description We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and...

Recognizing and Diagnosing Problem Performance

Overview/Description When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best...

Recruiting Talent

Overview/Description One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy: attracting the...

Reducing Waste and Streamlining Value Flow Using Lean

Overview/Description Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these wastes is one of the core principles of Lean Manufacturing. In order to eliminate waste, one must know what waste is, where it exists, and what causes it. There are practical and simple strategies for...

Reference Tools and Mail Merge in Word 2013

Overview/Description Word 2013 offers a variety of features that let you quickly add reference document elements often found in formal, published papers. This course explores endnotes, footnotes, how to build and update a table of contents, and citations, cross-references, and bibliographies. The course also delves into how to perform a mail merge manually or by following along with a step-by-step wizard. This course will help prepare learners for the Microsoft Certification Exam 77-418: Word 2013 which certifies individuals as Microsoft Office Specialist (MOS): Word 2013. Target Audience...

Regional Settings and Configuration in SharePoint 2010

Overview/Description Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into working with multilingual content and regional settings in SharePoint. Also, the course covers how to store configuration information for SharePoint applications. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-576: PRO: Designing and Developing Microsoft SharePoint 2010 Applications. Passing...

Reporting Basics with Crystal Reports XI

Overview/Description To recognize how to create a report in Crystal Reports XI Target Audience The audience will primarily be end users and business professionals who wish to write basic reports with Crystal Reports XI. Prerequisites As a prerequisite for this path the student should be familiar with the Windows interface and environment. Expected Duration (hours) 2.1 Lesson ObjectivesReporting Basics with Crystal Reports XI recognize how to implement a structured approach to report design. identify the new features in Crystal Reports XI. recognize how to customize the Crystal Reports XI...

Resolving Windows 7 Network Connectivity Issues

Overview/Description Windows networking has improved considerably in Windows 7, but you will still be required to verify the configuration settings and troubleshoot problems for your clients. The good news is that Windows 7 comes with new built-in troubleshooting tools, as well as the trusted command-line utilities you're used to from previous operating systems. When it comes to network connectivity problems, the hardware should always be checked first. Windows 7 provides new and effective troubleshooting functionality using the Troubleshoot Problems link in the Network and Sharing Center,...

Resource Management in Project 2013

Overview/Description One of the most important aspects to a successful project is assigning the right resources to the right tasks at the right time. Microsoft Project 2013 makes it simple and easy to manage your project resources. This course covers how to enter resource information for your project , including human resources, equipment, and materials needed to complete the work. You will also learn how to add cost information for your tasks and how to assign resources to tasks. Finally, this course provides strategies for identifying and resolving common project resource issues using...

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