Overview/Description The desktop support technician is often called upon to help with logon problems and to set up or resolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians with an understanding of the authentication and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access,...