Troubleshooting Windows 7 Client Configuration

Overview/Description
Microsoft Windows 7 provides features and tools to help troubleshoot and resolve issues that may occasionally arise on the client machines. Some problems may arise for Group Policy settings, authorization and authentication, networking, and Internet Explorer. Windows 7 provides specific tools to help resolve issues with these features. This course demonstrates how to troubleshoot and resolve issues with Group Policy settings by using the Group Policy Results Wizard; authentication and authorization, such as logon issues and permissions; networking issues for wired and wireless networks and VPNs; and Internet Explorer. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686 Pro: Windows 7, Enterprise Desktop Administrator. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Administrator certification.

Target Audience
Individuals undertaking high level Windows desktop administration certification, and possibly Windows Server Enterprise Support certification. The customer base will also include companies using Microsoft Windows desktop and server systems that need their IT staff certified to a high level.

Prerequisites
Individuals should have at least 3 years experience installing, configuring, and administering clients in a Windows networked environment; Familiarity with client administration in Windows Server; Experience with deployment of operating systems and applications; Familiarity with Windows Server management tools such System Center suite.

Expected Duration (hours)
2.0

Lesson Objectives

Troubleshooting Windows 7 Client Configuration

identify the settings that affect how Group Policies are processed

use tools to determine which Group Policy settings have been applied

recognize how to resolve Group Policy issues in a given scenario

recognize where to troubleshoot Group Policy settings that affect processing

recognize how to troubleshoot Kerberos problems

recognize how to troubleshoot permission problems

recognize how to enable auditing for Privileged Elevation

using Group Policy Result wizard to determine the GPO settings applied to a specific user and computer

enable Block Inheritance

set the maximum tolerance for a computer clock

determine the effective NTFS permissions

recognize how to troubleshoot network issues in a given scenario

use tools to troubleshoot Internet Explorer issues in Windows 7

recognize steps to take when some web pages do not display correctly

troubleshoot Group Policy issues in Internet Explorer

troubleshoot wireless connectivity issues

resolve network connectivity issues

reset Internet Explorer settings