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Overview/Description
With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote...
Overview/Description
The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying deadlines and responsibilities – all at the same time. In a similar way, program managers must balance multiple programs, consisting of many different projects. When in a program management environment, there is an entirely new set of skills and knowledge a program manager must possess in order to be successful in this role....
Overview/Description
Regardless of the industry, programs and program management help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in the program life cycle, you can adapt the life cycle model and program benefits to satisfy the strategic goals that your program aims to meet. This course describes the program life cycle, including why it's important to...
Overview/Description
This course provides an overview of the PRINCE2® Practitioner certification exam including the expected learning levels for individuals preparing for the exam, and the question formats to expect on the exam. This course also provides an overview of navigating PRINCE2® Practitioner exam preparation material found in the PRINCE2® manual. PRINCE2® is a registered trademark of AXELOS Limited.
Target Audience
Individuals preparing for the PRINCE2® Practitioner exam
Expected Duration (hours)
1.0
Lesson Objectives
PRINCE2® Practitioner Exam Information...
Overview/Description
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs...
Overview/Description
The keys to success are creating a support culture that focuses on your customers' needs and building up your support team's skills and knowledge to provide that support. This course is intended to introduce the learner to the basic levels of service commitments, ethics, and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. This course helps to prepare learners to work in a customer support center or help desk environment.
Target Audience...
Overview/Description
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer relationships are everything – and communication is king! Many customer problems are caused by communication breakdowns. This course explores how to avoid...
Overview/Description
This course contains information regarding employee rights of access to medical and exposure records in order to promote the recognition of workplace hazards and subsequently reduce occupational disease. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, you'll learn about the purpose for maintaining medical and exposure records, employer responsibilities in providing employee access to medical and exposure records, the characteristics and terms related to medical and exposure records, and the...
Overview/Description
This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the three cause levels of accidents, recognize why an accident should be investigated, recall the steps for...
Overview/Description
Aerial work platforms allow work personnel to reach elevated areas that are inaccessible by traditional means such as ladders or scaffolding. But like any heavy equipment, aerial work platforms can be very dangerous if used without due care and attention. This course will teach you to inspect your lift and work area, understand the physical hazards involved in working with an aerial work platform, and recognize their standard safety features. You'll also learn about basic training requirements stipulated by OSHA, and some general best practices for aerial work platform...
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