Vi ste ovdje
Overview/Description
This course provides the desktop support technician with an overview of managing Internet Explorer 8, in particular, in relation to browser security features such as Enhanced Security Configuration, Security Zones, Trusted Sites, and Protected Mode. Also included are guidelines on how to handle ActiveX controls and browser add-ons. These types of add-ons can often cause errors or unexpected behavior. In addition, the basics of securing sites with certificates and solving certificate errors are covered. Also covered are two key encryption processes used on client...
Overview/Description
The desktop support technician is often called upon to help with logon problems and to set up or resolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians with an understanding of the authentication and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access,...
Overview/Description
Microsoft Windows 7 provides features and tools to help troubleshoot and resolve issues that may occasionally arise on the client machines. Some problems may arise for Group Policy settings, authorization and authentication, networking, and Internet Explorer. Windows 7 provides specific tools to help resolve issues with these features. This course demonstrates how to troubleshoot and resolve issues with Group Policy settings by using the Group Policy Results Wizard; authentication and authorization, such as logon issues and permissions; networking issues for wired and...
Overview/Description
OS X Lion provides many ways to configure the operating system, customize preferences, protect files and settings, and synchronize data with a variety of devices. This course introduces experienced Mac OS X users and novices alike to the various settings that reside 'under the hood' in OS X Lion, including commonly used System Preference settings, how to protect your system using Time Machine, and how to back up and recover files. The course also covers how to use iTunes and iCloud to keep your apps and data synchronized.
Target Audience
End users with some knowledge of...
Overview/Description
Change can be disruptive. A change in your life, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. And change at work is no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own job, and your organization. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner. This course provides...
Overview/Description
Because people sometimes have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence, distinguishes between negative and positive politicking, and gives instruction on how to be a politically constructive leader in your organization. More specifically,...
Overview/Description
UNIX was Developed in 1969 by AT...
Overview/Description
An open-source system with many variants, UNIX is one of the most widely used OSes in the world. It has gained success in personal use markets such as desktop PCs (with UNIX-based operating systems like Linux and Mac OSX), and in smartphones with the Android OS. Its used by individuals, companies, and organizations for a variety of applications. Commercial UNIX systems include Oracle Solaris, IBM AIX, and HP-UX. One of the things that makes UNIX so popular is its sophisticated network administration features. Administrators can exert precise controls over UNIX systems,...
Overview/Description
UNIX is a computer operating system developed in 1969 by AT...
Overview/Description
An open-source system with many variants, UNIX is one of the most widely-used OSes in the world. It has gained success in personal use markets such as desktop PCs (with UNIX-based operating systems like Linux and Mac OSX), and in smartphones with the Android OS. Used by individuals, companies and organizations for a variety of applications, commercial UNIX systems include Oracle Solaris, IBM AIX and HP-UX. One of the things that makes UNIX so popular is its sophisticated security features. System administrators can exert precise controls over UNIX systems, both locally...
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