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Organizational Behavior: Dynamics of a Positive Organizational Culture

Overview/Description An organizational culture isn't a set of rules or standards, but rather an interactive process – a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values, policies, attitudes, structures, and beliefs within any relatively stable organization. In this course, you'll learn how to foster a positive organizational culture. You'll first learn about the characteristics of a positive workplace culture and the benefits...

Organizational Budgeting Activities and the Master Budget

Overview/Description A budget is a financial blueprint for planning an organization's activities and controlling its performance over a designated period of time. It helps allocate an organization's resources as it pursues its financial goals. Organizational budgeting refers to activities that focus on the creation of organizational and departmental budgets, their allocation, and their use in monitoring an organization's activities. Departmental heads, managers, and professionals throughout an organization deal with budgets one way or other in their day-to-day operations, and familiarity with...

Organizational Structure and Employee Behavior

Overview/Description The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that enables a company to achieve its mission, goals, and objectives. In this course, you'll learn how to instill positive employee behavior within your organizational structure. You'll first learn about the elements of an organizational...

Organizing and Arranging Text in Word 2010

Overview/Description To create an attractive, coherent Word 2010 document, it's important to understand the application's basic paragraph-formatting features. This course explores formatting paragraphs in Word 2010, along with a variety of other useful formatting tools such as margins and indents. The course demonstrates how to set margins, paragraph indenting and alignment, tab stops, and how to show or hide formatting marks than can help guide your formatting decisions. Target Audience Individuals and business users with basic computer literacy Expected Duration (hours) 1.0 Lesson...

Organizing Data and Objects in Excel 2010

Overview/Description Excel 2010 provides multiple features for organizing and managing data, including sorting and filtering tools that are integral to data analysis. Using data organization features, you can sort, filter, and group and outline data so that you can focus on its key parts. Properly arranged data using the commands in the Arrange group allows you to present your data in a logical and easy to understand manner. This course explores organizing data in Excel 2010 using the built-in features. It also covers arranging objects for better viewing as well as the use of hyperlinks to...

Outlook 2010 and Collaboration in Office 2010

Overview/Description The new and enhanced collaboration features of Office 2010 enable users to work in unison to create content, regardless of their location. Enhancements to many of the Office products enable users to work more efficiently, using a combination of their local computer, a browser, a mobile phone or other Web-enabled device, and a phone integrated with Microsoft Office Communications Server. This course explores the new features of Outlook 2010, including changes to the interface, the introduction of the Conversation view and QuickSteps, as well as Outlook Social Connector. It...

Outlook 2010 Social Connector and Messaging

Overview/Description With Outlook 2010 it is now easier than ever to keep track of your friends and colleagues as well as communicate with them using a variety of methods. With the rise in popularity of social networking sites, Outlook 2010 now includes the ability to track updates of your friends from within Outlook. This course discusses the Outlook Social Connector and how to configure Outlook to connect to social networking sites. How to configure and use both instant and text messaging from within Outlook is also discussed. Target Audience A broad range of business users Expected...

Outlook Web Access 2007 Advanced Features

Overview/Description Outlook Web Access (OWA) 2007 offers an improved interface for accessing data, along with improvements to security that make common tasks such as accessing attachments more securely. The new WebReady Document Viewing feature allows users to view attachments as web pages, eliminating the need to have common applications such as Word or Power Point installed to view a specific attachment. LinkAccess features provide a way for users to access internal documents from outside of the company firewall while logged on to OWA. New junk mail and anti-phishing features strengthen...

Overcoming Challenges of Managing Top Performers

Overview/Description It's a paradox that managers sometimes face – their top performers need coaching. One of a manager's biggest challenges is how to keep top performers motivated and encouraged to continue the good work, while addressing the employee's sometimes difficult behavior. Top performers who are driven to succeed often don't handle criticism well. They also may be blunt, impatient, or even domineering in a team setting. However, for the sake of your team and the top performers themselves, you must address problem behavior. In this course, you will learn about how to help your...

Overcoming Challenges When Managing Experts

Overview/Description Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your experts by using assertiveness, respect, and facilitation. It also shows how, by setting clear expectations and dealing with situations and employees fairly, you can overcome common challenges that managers face when working with...

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