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Overview/Description
Attracting new talent and reserving knowledge capital are crucial to the survival of any organization. This challenge explores avenues for getting ahead of a talent crunch.
Target Audience
Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers.
Expected Duration (hours)
0.2
Lesson ObjectivesSurviving the Talent Crunch
Overview/Description
Although personal learning in the workplace involves self-awareness, self-assessment, and self-development, you don't have to be the only one who benefits from it. When you learn, grow, and challenge yourself, you can improve not only your own work situation, but also the lives of the people you work alongside. In this Challenge Series exercise, you play the role of a team lead who has too much to do and not enough time to do it. You'll decide which personal learning path will have the greatest effect on your stressful work situation.
Target Audience
Any individuals...
Overview/Description
Effective emotional competence requires focused self-development. This challenge examines the skills and attitudes necessary for mastering emotions in the workplace.
Target Audience
Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.
Expected Duration (hours)
0.2
Lesson ObjectivesThe Emotionally Intelligent Leader
Overview/Description
In the workplace, you never know when you'll be faced with an ethical dilemma. In a situation with no easy answers, how will you respond? This Challenge Series exercise explores the notion of acting with character and integrity, according to both personal and organizational values, to resolve a difficult issue. The learner takes the role of an employee struggling with whether or not to reveal knowledge of another person's past ethical misconduct.
Target Audience
Any individuals interested in improving their ability to exercise value-based behavior in their personal or...
Overview/Description
How do you develop and maintain trust in the workplace? This Challenge Series exercise explores the ways that you can demonstrate integrity and build trust with those you work with. The learner plays the role of a member of a programming team at a manufacturing company, which is faced with difficulties after its new management system goes live.
Target Audience
Professionals in non-managerial roles who wish to develop their integrity and build trust in the workplace
Expected Duration (hours)
0.2
Lesson ObjectivesThe Fruits of Integrity: Building Trust at Work
Overview/Description
Your sales proposal is your foot in the door. It has to be clear. It has to address the client's need. And it has to stand out. So how should you approach it? This Challenge Series product explores strategies for drafting an engaging and effective sales proposal. The learner will assume the role of a sales professional in the network security industry.
Target Audience
Experienced sales professionals interested in improving their ability to craft an informative, effective sales proposal
Expected Duration (hours)
0.2
Lesson ObjectivesThe Proof Is in the Proposal
Overview/Description
There are several options available for training customer service representatives. This Challenge involves selecting the best method for training CSRs how to use new call management software.
Expected Duration (hours)
0.2
Lesson ObjectivesTraining Methods for CSRs in the Customer Contact Industry
Overview/Description
Objections, resistance, and questions can seem to halt the momentum of a sales meeting, but these obstacles are, in fact, buying signals that provide opportunities for forwarding the conversation. This Challenge Series exercise explores how to cope with sales roadblocks and help meet customers' needs. The learner plays the role of a sales representative for a network security software company.
Target Audience
Experienced sales professionals who wish to improve their ability to cope with resistance in the sales process
Expected Duration (hours)
0.2
Lesson ObjectivesTurning...
Overview/Description
Sales professionals must be adept at generating interest and helping customers see potential. But whose responsibility is it to maintain interest? This Challenge Series exercise explores how sales professionals can enlist and equip their customers as allies in a collaborative approach to foster interest and ultimately implement solutions. The learner plays the role of a sales representative for a software company specializing in retail grocery systems.
Target Audience
Experienced sales professionals who wish to improve their ability to generate interest in solutions and...
Overview/Description
This Challenge exercise focuses on an individual's ability to assess facts and work through the first step in problem solving and decision making: defining the problem.
Target Audience
Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.
Expected Duration (hours)
0.2
Lesson ObjectivesUncovering the Root Problem