Meeting the Needs of Your Experts

Overview/Description
As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get the job done. Along with unique subject-matter expertise, these experts have unique needs in the workplace. Learning to meet these needs can help you increase the productivity, retention, and quality of work of your experts. This course explores what experts want from their managers and introduces strategies for providing the best possible work environment for them. It helps you understand the unique characteristics of the experts on your staff; recognize what they want from you, their manager; and apply techniques and strategies to meet their needs.

Target Audience
Managers who want to develop or refine their skills for working with staff members who have expert knowledge in an area that the manager does not

Expected Duration (hours)
1.0

Lesson Objectives

Meeting the Needs of Your Experts

identify common characteristics of experts

recognize how to be a trustworthy collaborator and a competent facilitator with the experts you manage

recognize the common needs of experts

apply management tactics that fulfill the common needs of experts