ITIL® 2011 Edition Overview: Certification and Benefits

Overview/Description
It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL® certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL® certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL® certification scheme. Specifically, the course covers the knowledge areas, target audience, and examination format of all of the available ITIL® certification levels: Foundation, Intermediate, Expert, and Master. Finally, the course covers the benefits of achieving ITIL® certification, both to the individual and to the organization. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

Target Audience
Management and staff who want to gain a good understanding of ITIL® at a high level, and those making any decisions about implementing ITIL®-aligned standards, or pursuing ITIL® certification.

Expected Duration (hours)
2.0

Lesson Objectives

ITIL® 2011 Edition Overview: Certification and Benefits

recognize the goals of the ITIL® Foundation certificate

identify the purpose and vision of the ITIL® Qualification Scheme

identify the modules of the Service Life Cycle series

recognize the requirements for the Service Life Cycle series exams

recognize the focus and objectives of the Service Capability series

identify the objectives of the Managing Across the Life Cycle series

recognize the requirements for the Managing Across the Life Cycle Intermediate exam

recognize the requirements for the ITIL® Expert level certification

recognize the objectives of the ITIL® Master level certification

recognize the personal benefits of an ITIL® certification

identify benefits of ITIL® certification to an organization

choose the appropriate level of ITIL® certification needed in a given scenario