Essential Skills for Professional Telephone Calls

Overview/Description
Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This course introduces the essential skills for professional telephone usage. It covers best practices for making and receiving telephone calls, recording and leaving voice mail messages, and the etiquette guidelines for using cell phones.

Target Audience
All levels of employees and any individuals wishing to refine their telephone skills

Expected Duration (hours)
1.0

Lesson Objectives

Essential Skills for Professional Telephone Calls

recognize why the telephone is such an important business tool in projecting a positive image

recognize best practices for using the telephone in a given scenario

identify examples of best practices for using a cell phone

recognize examples of appropriate recorded voice mail greetings

recognize appropriate examples of leaving voice mail messages