Handling Difficult Conversations Effectively

Overview/Description
The most effective managers know that, when faced with difficult conversations, the ultimate goal is to produce positive outcomes. While they can represent an emotional confrontation, these discussions can also be meaningful and constructive. This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them. Challenges can include a subject who's not willing to engage in conversation or who looks to place the blame on you. By using various strategies and techniques to overcome these challenges, you can keep the conversation on track, manage your emotions, and progress the conversation to produce positive outcomes.

Target Audience
Management level employees wanting to develop or refine their skills in delivering a difficult message to their subordinates, colleagues, or superiors

Expected Duration (hours)
1.0

Lesson Objectives

Handling Difficult Conversations Effectively

recognize examples of challenges you may encounter in a difficult conversation

match challenges you may encounter in difficult conversations to the strategies for dealing with them

determine which guidelines for reframing a difficult conversation have been followed appropriately in a given scenario

match ways of creating validation to examples

recognize examples of the steps to take to handle criticism in a difficult conversation

handle a difficult conversation