CompTIA A+ 220-802: General Troubleshooting

Overview/Description
This course focuses on general troubleshooting when working with PCs, including the common tools used for troubleshooting, how to troubleshoot networks, and how to troubleshoot security-related issues. This course also deals with troubleshooting common hardware and software problems when working with video, laptops, and printers. This course prepares the learner for CompTIA A+ exam 220-802.

Target Audience
Computer technicians who have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Expected Duration (hours)
2.5

Lesson Objectives

CompTIA A+ 220-802: General Troubleshooting

recognize how to troubleshoot Windows issues that occur after startup

recognize how to troubleshoot driver related issues

distinguish between blue screen errors and system lockup errors

specify the network troubleshooting approach that should be used in a given scenario

troubleshoot network and Internet connection issues

describe the options for dealing with malware

recognize the steps to take to clean an infected system

determine how to deal with specific system problems

troubleshoot network problems

propose solutions to deal with security issues

match each video issue with its probable cause

prepare a laptop for servicing

match the considerations involved in performing specific laptop maintenance tasks to the appropriate tasks

recognize how to isolate the source of a printer problem

describe how to troubleshoot printers

determine the source of display and printer issues

troubleshoot laptops