Cisco ICOMM 8.0: Cisco Unified Presence

Overview/Description
Cisco Unified Presence enhances the native presence features in Cisco Unified Communications Manager. With Cisco Unified IP Phone Messenger, end users can see the presence status of their colleagues and manage their own status, or exchange instant messages from a user interface. To enable end users for Cisco Unified Personal Communicator and Cisco IP Phone Messenger, several configuration steps must be performed on Cisco Unified Communications Manager and Cisco Unified Presence. This course provides an overview of Cisco Unified Presence features and functionality and shows how to configure end users, how to troubleshoot common issues with Cisco Unified Personal Communicator. It also gives an overview of the typical issues that are reported by end users.

Target Audience
Individuals seeking to obtain effective skills to administer technologies in a voice network. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

Expected Duration (hours)
1.5

Lesson Objectives

Cisco ICOMM 8.0: Cisco Unified Presence

identify the features of Cisco Unified Presence

describe Cisco Unified Presence integration between the different Cisco Unified Communications products

describe call flows within a Cisco Unified Communications system that is integrated with Cisco Unified Presence

identify the necessary steps to enable end users for Cisco Unified Personal Communicator |w

enable end users for Cisco Unified Personal Communicator in Cisco Unified Presence

troubleshoot end-user issues with Cisco Unified Personal Communicator

describe how to enable end users for Cisco IP Phone Messenger