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Cisco ICOMM 8.0: Cisco Unified Communications Solution Maintenance
Overview/Description
In a VoIP environment, the administrator must understand how to successfully troubleshoot problems. The Cisco Unified Communications solutions provide a wide range of tools to maintain, troubleshoot and monitor Cisco Unified Communications applications. The problem-solving model helps to troubleshoot problems in Cisco Unified Communications and can be used with tools like Cisco Unified Reporting. This course describes the Cisco Unified Communications Manager features that allow you to avoid bandwidth problems and the commands to verify configurations. The Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) Tool is also covered which can help monitor quality of service (QoS) issues, device utilization, and call statistics.
Target Audience
Individuals seeking to obtain effective skills to administer technologies in a voice network. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
Expected Duration (hours)
1.5
Lesson Objectivesdescribe the problem-solving models approach to troubleshooting
identify how to use troubleshooting best practice to isolate IP phone registration issues
describe switch configuration tasks in a VoIP deployment
identify |w potential voice quality issues in a VoIP deployment
describe the report generation process in Cisco Unified Communications Manager
recognize possible uses for generated reports
identify the features of the Cisco Unified Communications Manager CAR tool
identify CAR system settings
describe how to generate CDR reports for users, system, and devices
In a VoIP environment, the administrator must understand how to successfully troubleshoot problems. The Cisco Unified Communications solutions provide a wide range of tools to maintain, troubleshoot and monitor Cisco Unified Communications applications. The problem-solving model helps to troubleshoot problems in Cisco Unified Communications and can be used with tools like Cisco Unified Reporting. This course describes the Cisco Unified Communications Manager features that allow you to avoid bandwidth problems and the commands to verify configurations. The Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) Tool is also covered which can help monitor quality of service (QoS) issues, device utilization, and call statistics.
Target Audience
Individuals seeking to obtain effective skills to administer technologies in a voice network. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
Expected Duration (hours)
1.5
Lesson Objectives
Cisco ICOMM 8.0: Cisco Unified Communications Solution Maintenance
Trajanje:
1,5 h
Šifra:
cc_comm_a09_it_enus
Katalog:
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