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Facilitating Work-related Conflict Discussions

Overview/Description Project team conflict isn't always interpersonal in nature. Sometimes, it's work-related. This impact explores work-related conflict. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesFacilitating Work-related Conflict Discussions

First Steps for Turning Around a Performance Problem

Overview/Description If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational level and the employee level, you can turn performance problems around and inspire workers to contribute to the best of their ability. This course identifies the benefits of dealing with minor...

First Time Manager: Challenges

Overview/Description High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish credibility and manage former colleagues effectively. Materials designed to support blended learning activities aligned with this course are available from the Resources Page. Target...

First Time Manager: Meeting Expectations

Overview/Description One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know what the organization expects of you as a manager. You also need to understand the different expectations that your direct reports, your peers, and your boss have of you, and how to balance these effectively. It's also vital to...

First Time Manager: Understanding a Manager's Role

Overview/Description Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager's job. Finally, it describes...

Fostering a Business Execution Culture

Overview/Description Even the best-conceived business strategies can flounder when the philosophies of senior management fail to translate in daily practice. This Business Impact explores the Benefits of establishing and encouraging an execution-driven culture within your company. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesFostering a Business Execution Culture

Fundamentals of Organizational Learning

Overview/Description Organizational learning is often considered a luxury, and the tendency to focus on the 'here and now' can shift attention away from the need for continuous learning at all levels of the organization. The reality, however, is that organizations that develop a learning culture will not only weather difficult times better than most, but will flourish in an ultra-competitive global market. This course introduces the concept of organizational learning, and its benefits to individual employees as well as the organization as a whole. It examines the role of training, knowledge...

Handling Difficult Conversations Effectively

Overview/Description The most effective managers know that, when faced with difficult conversations, the ultimate goal is to produce positive outcomes. While they can represent an emotional confrontation, these discussions can also be meaningful and constructive. This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them. Challenges can include a subject who's not willing to engage in conversation or who looks to place the blame on you. By using various strategies and techniques to overcome these challenges, you can...

Having a Difficult Conversation

Overview/Description Having a difficult conversation can be an uncomfortable experience that causes anxiety for even the most experienced managers. When properly carried out, however, what threatens to be an emotional confrontation can be a meaningful and constructive experience. It's up to the manager to turn a difficult encounter into a positive experience. However, this requires a good understanding of the methods that can be used to commence the conversation and keep it on track. This course explains the methods that can be used to have successful difficult conversations. These methods...

Implementing and Assessing a Succession Planning Program

Overview/Description Succession planning involves more than just identifying high potentials for key areas and positions. How do you prepare those individuals for future work requirements and performance? And how do you know if your succession planning program is working? You have to systematically close the development gaps between what possible successors can do and what they'll be required to do for future positions. This involves creating individual development plans that meet professional growth expectations and organizational objectives. Once implemented, you then need to monitor your...

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