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First Steps for Turning Around a Performance Problem

Overview/Description If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational level and the employee level, you can turn performance problems around and inspire workers to contribute to the best of their ability. This course identifies the benefits of dealing with minor...

First Time Manager: Challenges

Overview/Description High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish credibility and manage former colleagues effectively. Materials designed to support blended learning activities aligned with this course are available from the Resources Page. Target...

First Time Manager: Meeting Expectations

Overview/Description One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know what the organization expects of you as a manager. You also need to understand the different expectations that your direct reports, your peers, and your boss have of you, and how to balance these effectively. It's also vital to...

First Time Manager: Understanding a Manager's Role

Overview/Description Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager's job. Finally, it describes...

Fostering a Business Execution Culture

Overview/Description Even the best-conceived business strategies can flounder when the philosophies of senior management fail to translate in daily practice. This Business Impact explores the Benefits of establishing and encouraging an execution-driven culture within your company. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesFostering a Business Execution Culture

Handling Difficult Conversations Effectively

Overview/Description The most effective managers know that, when faced with difficult conversations, the ultimate goal is to produce positive outcomes. While they can represent an emotional confrontation, these discussions can also be meaningful and constructive. This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them. Challenges can include a subject who's not willing to engage in conversation or who looks to place the blame on you. By using various strategies and techniques to overcome these challenges, you can...

Having a Difficult Conversation

Overview/Description Having a difficult conversation can be an uncomfortable experience that causes anxiety for even the most experienced managers. When properly carried out, however, what threatens to be an emotional confrontation can be a meaningful and constructive experience. It's up to the manager to turn a difficult encounter into a positive experience. However, this requires a good understanding of the methods that can be used to commence the conversation and keep it on track. This course explains the methods that can be used to have successful difficult conversations. These methods...

Involving Employees in Corporate Change

Overview/Description Given the potentially disruptive impact of change to business organizations, it's imperative that companies strive to find strategies to involve their employees in the transition process. This Business Impact highlights a number of effective approaches. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesInvolving Employees in Corporate Change

Is Your Company Prepared for a Crisis?

Overview/Description In times of crisis, even seasoned managers may find themselves ill prepared to cope with the challenge. This Business Impact looks at what can happen when business-as-usual veers off course and identifies key elements of a crisis-management plan. Expected Duration (hours) 0.1 Lesson ObjectivesIs Your Company Prepared for a Crisis?

Making the Move Into Management

Overview/Description Transitioning into a management position can be both exciting and potentially overwhelming. The shift from individual contributor to leader requires confidence, solid communication, and a clearly defined plan of action. This Challenge Series exercise explores the benefits of drafting a transition strategy. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors Expected Duration (hours) 0.2 Lesson ObjectivesMaking the Move Into Management

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