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SAP Customer Relationship Management (CRM)

Overview/Description The SAP CRM module provides an organization with the tools to obtain, retain, and grow profitable customer relationships. An organization can use this module to effectively plan and manage marketing, sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer contact, through to order fulfillment, customer service, and reporting. This course will focus on the marketing, sales, and service modules of SAP CRM and will introduce the learner to some of the basic features of SAP CRM. It...

SAP Enterprise Resource Planning (ERP)

Overview/Description The SAP Enterprise Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General Ledger, Accounts Receivable, and Accounts Payable. Understanding how to navigate SAP's menu structure to accomplish the entry of this data is central to one's ability to effectively use SAP ERP in an organization. This course...

SAP ERP Architecture

Overview/Description The SAP ERP architecture has evolved and been refined over a number of decades. This course primarily discusses the SAP R/3 client-server architecture in the context of work processes, SAP R/3 instances, and system landscapes as well as the NetWeaver components that have been introduced to extend SAP R/3 capabilities. It explores how the various SAP systems can be configured to fit your business needs and budget. This course focuses on the use of SAP R/3, and offers additional information about the upgrades offered in SAP ERP 6.0, particularly the evolution of the R/3...

SAP Logistics Modules

Overview/Description The SAP Logistics modules help enable automation of supply chain operations related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and Distribution transactions to be performed in the organization. It provides scenarios for aligning your business processes with these three modules, and generating the reports provided within each module. This course...

SAP NetWeaver Platform

Overview/Description SAP NetWeaver is an integration and application platform that aligns and integrates people, information, and business processes spread across different technological platforms. This course introduces SAP NetWeaver architecture components and tools and discusses how they serve and function as an integration or application platform for SAP solutions. NetWeaver's support of open standards to implement web services and enterprise services in SAP is also discussed. This course focuses on the use of SAP R/3, and offers additional information about the upgrades and enhancements...

SAP Product Lifecycle Management

Overview/Description SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM solution is available across the enterprise to all other modules where required. This course introduces the SAP PLM solution, describing the overall concept of the PLM lifecycle and describing some of the main...

SAP Project Planning and Implementation

Overview/Description SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go Live...

SAP Supplier Relationship Management

Overview/Description Supplier relationship management (SRM) involves collaboration with suppliers that are crucial to the success of an enterprise. The goal of SRM is to maximize the value of the collaborative relationships with suppliers. SAP SRM represents a strategic approach to procurement and supply that is tightly integrated with other components of the SAP Business Suite. This course provides an overview of the concept of SRM and leads into detailed content concerning SAP's approach to SRM. The course introduces the two main components of SRM: Procurement and Sourcing. Some of the...

SAP Supply Chain Management

Overview/Description SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course provides an introduction to the SAP SCM system. Since planning is a major component of the SCM process, key applications in the Advanced Planning and Optimization module are discussed, as well as two execution...

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