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A Critical-to-quality Tree – What’s That?

Overview/Description The Six Sigma critical-to-quality tree translates customer needs to business goals. This impact explores how. Expected Duration (hours) 0.1 Lesson ObjectivesA Critical-to-quality Tree - What's That?

Applying Lean in Service and Manufacturing Organizations

Overview/Description Experts say that becoming a Lean enterprise is largely culture-related. An organization's culture dictates how people work, their attitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement – or kaizen – is key to this ability. The timely and productive application of kaizen methods allows an organization to...

Are You Listening to Your Customers?

Overview/Description Customer satisfaction is an important part of any business. Are You Listening to your Customers? discusses formal and informal techniques that help you to capture customer requirements. Target Audience Individuals or consultants employed with manufacturing and service companies who have a responsibility for the implementation of Six Sigma, and those personnel involved in Six Sigma projects in their organization. Expected Duration (hours) 0.1 Lesson ObjectivesAre You Listening to Your Customers?

Basic Measurement Concepts in Six Sigma

Overview/Description Decreasing defects is the core function of Six Sigma. But to accomplish this, defects must be quantified. This Business Impact explores the basic measurement concepts that help assure statistical information is properly tracked and gathered. Expected Duration (hours) 0.1 Lesson ObjectivesBasic Measurement Concepts in Six Sigma

Basic Statistics and Graphical Methods for Six Sigma

Overview/Description Organizations must ensure that their processes and products are extremely consistent, as variations can lead to rejected orders, lower revenues, and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts can use descriptive (enumerative) statistics to tabulate and graphically represent sample data through a number of informative charts and diagrams. Using analytical (inferential) statistics, supported by the central limit theorem, Black Belts can confidently make...

Basics of Six Sigma Projects and Teams

Overview/Description "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders – Master Black Belts, Black Belts, and Green Belts – to effectively lead project teams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team...

Business Performance and Financial Measures in Six Sigma

Overview/Description Six Sigma improvement begins with assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal process performance, and bottom-line financial growth. This course examines business measures in two categories: business performance measures and purely financial measures, exploring how...

Common Design for Six Sigma Methodologies, Design for X, and Robust Design

Overview/Description Design for Six Sigma (DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from the ground up. This course examines several of the common methodologies utilized in Design for Six Sigma (DFSS), beginning with the two common counterparts to the DMAIC methodology: DMADV and DMADOV. Design for X is emerging as an important knowledge-based...

Communication Skills and Project Management

Overview/Description An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques...

Conducting Experiments and Analyzing Results in Six Sigma

Overview/Description Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas based on the best combination of input variables' settings to optimize the response, and then the ideas are tested, implemented, and validated. Later in the...

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