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Introduction to Lean for Service and Manufacturing Organizations

Overview/Description Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied successfully across many other industries. Service and transactional industries that use Lean include healthcare, insurance, financial services and banking, call centers, government, IT, retail, and transportation. Lean is a methodology that...

Introduction to PL/SQL

Overview/Description To introduce PL/SQL and provide an introduction to identifiers and variables in PL/SQL Target Audience Database administrators, application developers, and database operators Prerequisites Familiarity with Oracle Database 10g database technology; an understanding of the basic concepts of relational databases and the SQL programming language; ability to write queries against single and multiple tables, manipulate data in tables, create database objects, and query metadata Expected Duration (hours) 2.2 Lesson ObjectivesIntroduction to PL/SQL recognize the correct structure...

Introduction to Program Management

Overview/Description The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying deadlines and responsibilities – all at the same time. In a similar way, program managers must balance multiple programs, consisting of many different projects. When in a program management environment, there is an entirely new set of skills and knowledge a program manager must possess in order to be successful in this role....

Introduction to Project 2010

Overview/Description Microsoft Project 2010 includes a variety of straightforward and easily accessible features to simplify the process of managing projects, all located and organized within the Project 2010 layout. This course provides an overview of the Project 2010 interface, including the Ribbon feature, Project 2010 Backstage, and how to navigate within the Microsoft Project 2010 application. Target Audience Individuals involved in managing projects who have basic computer literacy Expected Duration (hours) 1.0 Lesson ObjectivesIntroduction to Project 2010 recognize the purpose of...

Introduction to Project Management using Project 2010

Overview/Description The role of Project Manager is an important position in virtually any organization. The move from traditional project management to using project management software can help any project manager become more efficient and successful. This course provides an overview of project management fundamentals, including the stages of a project lifecycle, the basic project management processes, and how Microsoft Project 2010 project management software benefits both the manager and the project itself. Target Audience Individuals involved in managing projects who have basic computer...

Introduction to Queries in Access 2010

Overview/Description Queries are used in Access 2010 to convert data into useful information and are an essential part of any database application. This course demonstrates how to create and modify a query in order to achieve specific results. It covers creating basic select queries, using Expression Builder, calculated fields, and grouping options for displaying query results. This course also demonstrates how to create crosstab, unmatched, and find duplicates queries. Target Audience A broad range of business users Expected Duration (hours) 1.0 Lesson ObjectivesIntroduction to Queries in...

Introduction to Reports in Access 2010

Overview/Description Reports are used in Access 2010 to convert data into useful information and are an essential part of any database application. Access 2010 provides various methods of creating reports to present summarized information easily and effectively. This course demonstrates the use of the Report Wizard, Blank Report, Report Design, and Labels. Also covered is how to add and bind controls, group and sort data, and perform calculations. Target Audience A broad range of business users Expected Duration (hours) 1.0 Lesson ObjectivesIntroduction to Reports in Access 2010 distinguish...

Introduction to Sales

Overview/Description Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to each other. It outlines the roles and responsibilities of the...

Introduction to Six Sigma for Champions

Overview/Description When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in organizations. So, what is Six Sigma and why do so many successful organizations attribute their success to it? This course largely deals with answering these questions. The course...

Introduction to Software Program Design

Overview/Description In order to work their magic, computer programmers need to understand the various methods required by programming languages. This course introduces the learner to the basic methods and processes necessary to construct algorithms, including variables and data types, expressions and statements, and more advanced concepts like arrays and functions. Specific topics covered include variables, constants and data types, expressions and statements, arrays, and procedures and functions. While this course doesn’t focus on any one programming language, example code will be...

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