Overview/Description Diagnosing and resolving problems is an essential skill of jetwork engineers. A particular problem can be diagnosed and sometimes even solved in many different ways. By using a structured approach to the troubleshooting process, you can greatly reduce the average time it takes to diagnose and solve a problem. This course describes various approaches to troubleshooting network connectivity issues. As with IPv4 networks, problems will arise in IPv6 networks. You will be required to troubleshoot these problems, and you can use the same structured approach as troubleshooting...

Overview/Description Cisco VPN solutions provide an Internet-based WAN infrastructure for connecting branch offices, home offices, business partner sites, and remote telecommuters to all or portions of a company network. With cost-effective, high-bandwidth Internet connectivity that is secured by encrypted VPN tunnels, you can reduce WAN bandwidth costs while increasing connectivity speeds. This course describes the benefits of VPN implementation. GRE is a tunneling protocol that can encapsulate a wide variety of protocol packet types inside IP tunnels, creating a virtual point-to-point link...

Overview/Description Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage. Target Audience Managers and leaders who want to develop their skills for approaching and...

Overview/Description Since every project faces some degree of risk, good project management involves a thorough investigation into all potential risks that may impact the project throughout its life cycle. Identifying potential risks and their causes and impacts can mean the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will continue to learn about processes within the Project Risk Management Knowledge Area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –...