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Overview/Description
Design for Six Sigma (DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from the ground up. This course examines several of the common methodologies utilized in Design for Six Sigma (DFSS), beginning with the two common counterparts to the DMAIC methodology: DMADV and DMADOV. Design for X is emerging as an important knowledge-based...
Overview/Description
Communicating project information effectively and in the best format for your audience are key success factors in managing a project. This course covers reporting tools available in Microsoft Project 2013, including filters, custom views, and Save as features that allow you to share project files in multiple formats, such as Microsoft Excel, and to multiple locations, such as SharePoint. As well as reporting tools, this course explains how to finalize and archive your project file once the project is complete.
Target Audience
Personnel at all levels of the enterprise; end...
Overview/Description
Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's cultural expectations in mind when creating presentations and how to make your presentations effective in a variety of cross-cultural settings. Finally, the course...
Overview/Description
Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include communicating strategic vision, explaining the rationale for decisions made, and translating those decisions into day-to-day operational terms. Leaders need to communicate to employees how decisions made in difficult...
Overview/Description
It's been said that communication is the single most important factor in the success or failure of a project. And it's not only what you communicate, but how you format your communications to ensure they are clear, concise, and targeted to your audience. This course introduces the different reporting options you have within Project 2010, including how to create and print standard reports and how to report project information using the Timeline view. This course also introduces techniques for adding graphics to reports.
Target Audience
Individuals involved in managing...
Overview/Description
When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course describes the typical characteristics of the American communication style. It also explains some nonverbal communication behavior you may encounter in an American work context, and it presents general guidelines for communicating effectively...
Overview/Description
Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help you to ensure that your messages are conveyed as you intended. Observing norms enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your...
Overview/Description
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques...
Overview/Description
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It...
Overview/Description
Windows Server 2008 introduces Read-Only Domain Controllers (RODCs) which can be deployed by organizations in locations where physical security may be an issue. A RODC will improve security, provide faster login times and more efficient access to network resources, especially over a WAN. This course discusses various policies, such as Group Policies, Default Domain Security Policies, Account Policies, and Password Policies, that are used to implement security in your organization. It also explains how organizational units can be used to apply the Group Policy settings to...