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Overview/Description
Microsoft Office SharePoint Server 2007 provides you with many features and functions that you can use to customize content for users. This course describes how to use MOSS to target content and customize functionality for users. Specifically, it discusses how to create an audience and target content for it, how to work with colleagues and distribution lists, and finally how to customize functionality based on user profiles. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office...
Overview/Description
Microsoft Project 2013 allows you to create your project schedule on your terms, based on the needs of your project and preferences. This course introduces the various ways of setting up project schedule information, such as defining the project start date, entering project properties, and displaying the project summary task. It also covers creating your project task structure, including adding, modifying, and deleting tasks. This course also demonstrates how to change your task mode and create milestones. Finally, this course covers how to add task constraints,...
Overview/Description
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer relationships are everything â and communication is king! Many customer problems are caused by communication breakdowns. This course explores how to avoid...
Overview/Description
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/...
Overview/Description
Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they might be used to convey your message to senior executives. Finally, the course recognizes the different reasons why you might...
Overview/Description
With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote...
Overview/Description
Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once the decision is made, the goal is to create and maintain a productive remote work environment. This course provides an introduction to telecommuting, including helping you determine whether telecommuting is right for you,...
Overview/Description
The Terminal Services feature included in Windows Server 2008 enables users to remotely access Windows based programs, installed on a terminal server, by using the Internet or from their own corporate network. New Terminal Server role services allow for greater security, flexibility, and productivity. New features such as Terminal Services RemoteApp and Terminal Services Web Access provide users with the ability to access RemoteApp programs and Remote Desktop connections from a Web browser. This course covers Terminal Services resourcing and application logging, along...
Overview/Description
Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to...
Overview/Description
As a Six Sigma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses...
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