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Overview/Description The enterprise leaders in an organization play the most critical role in Six Sigma success. These leaders affect the deployment of Six Sigma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a part of the enterprise leadership, knowledge about leadership roles and perspectives helps Black Belts perform their own roles as Six Sigma leaders, and also in their regular interaction with these leaders. An organization's culture and its inherent...
Overview/Description Six Sigma measurement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose components must be thoroughly understood and kept in check to maintain the effectiveness of any measurement system. Measurement variability contributes to the overall variability in the process and it is important to understand its sources and...
Overview/Description In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This course is designed to help Champions learn how to use Six Sigma's Define - Measure - Analyze - Improve - Control (DMAIC)...
Overview/Description "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team...
Overview/Description Six Sigma deployments demand major investments of time, effort, and money on behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the qualities and qualifications required to deliver the expected results. This course...
Overview/Description To identify the methods by which data is collected and distributed for network management and the form that those messages take Target Audience Network managers, administrators, and technical support personnel who require an insight into the protocols most widely used in network management Prerequisites A good foundation in the principles and concepts of networks and computers; familiarity with Internetworking technologies Expected Duration (hours) 2.3 Lesson ObjectivesSNMP, MIBs, and RMON identify the key network management components and models. identify the goals of...
Overview/Description A social networking service is an online service used to build networks of people often with a common interest or goal. The networks reflect networks of people in the real world. Typically each user has a representation in the form of a profile, and the service allows interaction in the form of messaging, and typically some way to share events, activities, and content, possibly in the form of digital photos, videos or web links. The big international social network providers are Facebook for personal social networking, Twitter, which is described as a micro-blogging...
Overview/Description Computer software works because programmers create algorithms, which when broken down, are nothing more than a collection of logical constructs. This course introduces the learner to the logic behind computer software, including using defining tables to solve a problem, conditional statements like IF…THEN, and repetition using FOR and WHILE loops. This course doesn’t focus on any one programming language and example code will be provided in the syntax of popular programming languages such as Pascal, C++, VisualBasic and Java. Target Audience Anyone wishing to...
Overview/Description Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to...
Overview/Description One aspect that should not be overlooked when planning an infrastructure is the requirement for patch management and system compliance. Enterprise administrators must be aware of the approaches and tools that are available to them before recommending a software update plan. They also have to understand those tools before designing a strategy for software and system configuration compliance. This course examines the importance of patch management and the use of Windows-incorporated tools, such as Windows Update and Microsoft Update, in keeping client system operating...

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