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Setting and Managing Priorities within the Organization: Communication

Overview/Description As a manager, you're responsible for ensuring that your team is focused on priorities – the goals that further your organization. But you can't achieve this without effective communication. You must convey to your employees what the priorities are, why they are priorities, and what their role is in advancing those priorities. Otherwise your team will be pulling in different directions rather than being united by a common sense of purpose. This course explains the elements of effective communication specific to laying out priorities. It gives you guidelines on...

Setting and Managing Priorities within the Organization: Deciphering Priorities

Overview/Description As a manager, you need to be able to determine the difference between what has to be done and what has to be done first. By establishing clear priorities, you provide your team with the focus it needs to take the most effective action and achieve its goals more quickly. If the department's priorities aren't deciphered and defined, the team may lose sight of what's most important and fall behind on objectives and performance. This course helps you set priorities for your departmental team. It begins by explaining the importance of managing priorities appropriately and...

Setting and Managing Priorities within the Organization: Mission and Goals

Overview/Description Getting your priorities straight, no matter where you are in your organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work supports the strategic objectives of your organization as effectively as possible. This course helps you establish priorities for your group by ensuring that its goals are properly aligned with the company-wide goals and mission. It begins by clarifying the distinction between strategic, tactical, and operational goals. It then shows you how to create effective goals....

Setting and Managing Priorities within the Organization: Motivation

Overview/Description Harnessed properly, personal motivators can become the driving force for action on your department's priorities. As a first step to energizing your team to take action on the priority tasks and issues, you need to understand the values and rewards that motivate you and your team members. This enables you to get the most from your team. This course shows the impact that motivation has on your team's approach to its work. You'll learn about the importance of motivation for performance on priorities and some basic principles for taking actions to address team members'...

Setting up a Project in Project 2013

Overview/Description Microsoft Project 2013 provides you with a comprehensive set of tools to organize and manage your project from the first through to the last phase. Being able to use Project not only simplifies your work but can also help to reduce errors that might occur when trying to manage so many tasks and deliverables at once. This course introduces the various ways of setting up a project plan using existing templates, previous project plans, or starting from scratch. It also covers how to create the project calendar and customize settings that are required for your project such as...

Setting up a Site and Adding Content in Dreamweaver CS4

Overview/Description Adobe Dreamweaver CS4 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS4, including configuring site properties and application preferences, adding content, and manipulating text. A look at the major interface elements of Dreamweaver CS4, including new features such as Live View and improved workspaces, is also provided. Target Audience The audience is expected to be a range of in-training or established IT professionals needing to...

Setting up a Site and Adding Content in Dreamweaver CS5

Overview/Description Adobe Dreamweaver CS5 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS5, including configuring site properties and application preferences, adding content, and manipulating text. A look at the major interface elements of Dreamweaver CS5, including features such as Live View and workspaces, is also provided. Target Audience The audience is expected to be a range of in-training or established IT professionals needing to learn how to use...

Setting up and Securing Windows 7

Overview/Description Windows 7 provides tools that enable users to easily manage and maintain the operating system, programs, printers, and system and personal files. This course demonstrates how to use the Control Panel to install and manage programs and printers, and it shows the role User Account Control plays in security. This course also demonstrates how to use Backup and Restore, system protection, power plans, and the Action Center to ensure the computer is properly maintained. Target Audience End users either new to Windows, new to Windows 7, or who need to brush up on their basic...

Shaping the Direction of Customer Service in Your Organization

Overview/Description There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations – and specifically customer service leaders – to add value to a customer's experience by creating and implementing strong, clearly-defined service standards. To implement effective standards and strategies, it's crucial that you stay attuned to customer needs and expectations, building a dynamic, adaptive service strategy based on input such as market research and customer...

SharePoint 2007 Essentials

Overview/Description To use SharePoint for file sharing, collaboration, and discussion, and integrate and use it with Office applications Target Audience End users of Office SharePoint Server 2007 Prerequisites A basic understanding of how to use Internet Explore 7 and basic word-processing skills Expected Duration (hours) 2.8 Lesson ObjectivesSharePoint 2007 Essentials distinguish between sites, workspaces, and pages, and create lists and libraries. add new files to SharePoint, check files in and out of it, and set an alert for the document library. add lists, files, and alerts in SharePoint...

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