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Effective Body Language in Negotiations

Overview/Description Body language often conveys far more than the spoken word, communicating the speaker's underlying intent. This Business Impact focuses on the crucial role that non-verbal cues serve during the course of business negotiations. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Lesson Objectives Effective Body Language in Negotiations Objective Text

The Dangers of Multitasking

Overview/Description Multitasking: We all do it. It's an accepted and often expected practice in our hectic personal and professional lives. But is it a vice or a virtue? This Business Impact explores some unexpected consequences of juggling multiple tasks simultaneously. Target Audience Professionals in non-managerial roles who wish to enhance their abilities to set and manage priorities. Lesson Objectives The Dangers of Multitasking Objective Text

Educating and Collaborating with Customers

Overview/Description Today's sales professionals need to challenge their customers' thinking, presenting new solutions, and highlighting issues customers may fail to notice. This Business Impact explores the role of the sales professional as a collaborative educator in the online advertising industry. Target Audience Experienced sales professionals who wish to improve their ability to educate and collaborate with customers Lesson Objectives Educating and Collaborating with Customers Objective Text

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