Interpersonal Communication that Builds Trust

Overview/Description
Communication works best when your intention is clear, your audience is engaged, and your verbal and nonverbal behavior are respectful. When you hit these notes, you'll build trust with the people you communicate with. To maintain that trust, you also have to be aware of and manage emotions – yours and those of others. In this course, you'll explore how a clear intention drives a communication, and how understanding your audience ensures that the message gets delivered. You'll also learn how verbal signals, nonverbal behavior, and emotional intelligence can help make or break your communications.

Target Audience
Individuals who want to improve their interpersonal communication skills

Prerequisites
None


Lesson Objectives

Interpersonal Communication that Builds Trust

• determine the primary intent of a communication
• choose a communication approach that is tailored to your audience
• recognize the effects that body language and tone of voice have on building trust in interpersonal communications
• use emotional intelligence to improve your interpersonal communications
• build trust in your communications by focusing on your intention, audience, body language, tone, and emotions.