Using E-mail and Instant Messaging Effectively

Overview/Description
In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Expected Duration (hours)
1.0

Lesson Objectives

Using E-mail and Instant Messaging Effectively

recognize appropriate usage of basic rules of etiquette for writing e-mail

recognize various ways each element of an e-mail message might be handled for a given scenario

recognize which guidelines to use to keep e-mail concise, given an example

recognize appropriate usage of basic rules of IM etiquette